Terms  & Conditions

Shipping & Delivery

New Tradition products are carefully handmade upon order placement; therefor delivery time is estimated to 1-2 weeks to anywhere in the world (calculated from order payement acceptance date).

If for any reason known to us an order is expected to de-pass this delay, you shall receive a notification on behalf our sales department; We are however not responsible for delays in shipping due to natural disasters, strikes or events outside of our control.


EXPRESS SHIPPING IS FREE, offered by New Tradition.


All orders are shipped from Tel-Aviv (Israel) via UPS in order to provide you with the best possible service. (If for any reason you wish your order to be shipped from another location - not from Israel - please notify us by e-mail so that we may arrange this : contact@newtradition.fr


Upon delivery of order you shall be provided with a UPS tracking number which will permit you to follow precily the status of your delivery.


For any inquiries or special specifications regarding the shipment of your order please contact our Sales department: contact@newtradition.fr


! IMPORTANT !

New Tradition is not responsible for the typing mistakes you might have made upon indicating the delivery address; therfore, in order to avoid any delay in delivery of your order, please kindly make sure to fill in your full contact info as requested on the site:

** full Name ** full address (including door code/ inter-phone info, floor, apt #,etc…) ** email address ** phone number **

 

Returns & Replacements

All of New Tradition jewelry pieces are handmade with very special care & attention; please allow small imperfections due to the nature of handmade work and the use of natural stones.


It is very important to us that you are happy with your purchased jewelry and so if you are for some reason not satisfied, please notify us upon order reception specifying the cause.


You may return or exchange the item within 14 days of receiving the item/s. Item/s must be unworn/unused and in original condition and packaging. 

Please note that return shipping costs are the buyer's responsibility.


Ordering, Prices & Payement

Once your order is placed and payment has been received, we begin to process your order. You will shortly receive an email acknowledging the details of your order.


! IMPORTANT !

 

All prices appearing on our website ARE EXCLUSIVE OF VAT (value added tax). Please take into account that upon reception of your order item/s are likely to be held VAT and perhaps additional import fees in your country of residence according the local tax rate & regulations in your country. These fees are separate from your purchase with us, and it is your responsibility to pay them.


 

All payment transactions on this site are processed using Paypal in order to provide a secure online payment. If you do not possess a Paypal account you may still pay your order by Credit Card via the Paypal service provided on the website.


Choosing my size

Each product is provided with a full description of the different existing size options on the full product page. Some products are ONESIZE and do not require size selection.


- Regarding pendants :


All pendant necklaces (EYE LOVE "Eye necklaces" & "Tear pendants", or PEARL MANIA "Bullet pendants") are provided with an extension chain (as mentioned in the size description) in order to assure an extra length option if needed.


- Regarding PEARL MANIA bracelets :


Our bracelets are proposed in 3 sizes : WOMEN'S STANDARD size (=17,8-19cm / 7-7,5 inch), MEN'S STANDARD size size (=20-21cm / 8-8,5 inch), and MEN'S XL size (=21-22cm / 8,5-9 inch)


It is important to know that all PEARL MANIA bracelets are slightly elastic and so they may be stretched within 1-,1,5 cm if desired - by pulling (voluntarily) from both bracelet edges.


** In case of inquiries or special requests regarding size or length of your selected item/s please contact us directly at : contact@new tradition.fr **


Jewelry care Insctructions 


Our jewelry pieces are composed of carefully selected high quality materials, natural stones & fine metals; never-the-less, in order that your jewelry may age nicely it is recommended to remove them prior to showering, bathing in the sea or a swimming pool, when practicing sports activities, and before going to bed. Also please avoid contact with household chemicals perfumes and beauty products.


Sterling silver oxidizes with time; it can easily be cleaned with a simple chiffon cloth or with Silver Cleaner Solution - please follow manufacturer's instructions.


Regarding plated jewelry (2 microns gold plated brass) : plating may fade with time - very much depending on care and usage. It is therefore highly recommended to follow care instructions mentioned above (= avoid contact with household chemicals perfumes and beauty products, and to remove them prior to showering, bathing, when practicing sports activities, and before going to bed)


Also it is highly recommended to keep you EYE LOVE Eye necklaces in its specialy designed packaging when not in use.